Privacy Policy

PRIVACY POLICY

THYINE as THYINE.CO ("we", "our", "us") respect the privacy rights of its online visitors/customers ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We will only use the information that we collect about you lawfully, in accordance with the Electronics Transaction Act (Cap. 88). The following information is provided by THYINE.CO to enable our online visitors/customers to be fully informed and reassured of our company privacy policies in line with all laws governed by and construed in accordance with the laws of Singapore. By visiting THYINE.CO, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. Please note that this policy applies to THYINE.CO and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link or engage in joint promotions. THYINE.CO is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time THYINE.CO may engage with third party business partners to collect personal information on THYINE.CO behalf in the form of joint promotion ventures. In such cases, these third parties will be subject to confidentiality agreements and instructed by THYINE.CO to comply fully with the THYINE.CO Privacy Policy as set forth herein.

COLLECTION OF INFORMATION AND ITS USE 

We collect information from you when you subscribe to our mailing list for either email subscription or postal promotions. The purpose of the subscription is to gather details so that we can provide you with up to date information on our products and services that you have requested from us. We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. At the point at which we collect your telephone and address details when you subscribe to our mailing list, you will be offered the opportunity to opt in to receive further communications by post and telephone. We will not pass details on to any third parties, and your personal details will not be sold to any database companies.

INFORMATION COLLECTED ON YOUR BEHALF

THYINE.CO requests personal information from you when you place an order, or register for a service offered by THYINE.CO, or a third party affiliate/partner. If an order is placed with us, we will request personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process, fraud check and deliver your order. Details of your address and also the telephone number and email you have provided us will be shared with our courier partner Singapore Post Limited, these details have been shared to assist in providing you with 1st class delivery service and will not be used by this third party for any other reasons. You may also choose to store your credit card details with us. This will only be done with your consent via phone or email from a customer service representative. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems, your full card number will be encrypted and not visible to any THYINE.CO employees. Additionally we may also obtain information as a result of authentication or identity checks. We may ask for your telephone number or personal identification verification, in the form of photographic evidence. Your telephone number may be given to our courier partner for delivery services. These details allow us to process your order and to let you know the status of your order. You will not be contacted by telephone for any other reason than your order status and unless you have otherwise specifically requested. Further details are available for your information in our returns policy

FEEDBACK

 Please go to the Contact Us section of the web site and send an email to customerservice@thyine.co